FAQs

TEAM BUILDING / EVENTS / MEDIA

1) I would like to make a team building reservation for a corporate event, who do I contact for more information?

Please email info@dix30.breakoutescapegame.com to book your event. Please include: the date, time, number of players, the names of the rooms you would like to play, as well as a cell phone number you can be reached at. Certain booking rules, terms and conditions apply for teambuilding (10 or more players), or multiple-room bookings (2 or more rooms) may apply. A nonrefundable, non-transferrable pre-payment in full, or a minimum number of players to guarantee your rooms may be required. Please email us directly for more information.

2) I wish to have a marketing collaboration with Breakout. Who do I contact?

Kindly email your details/proposal to info@dix30.breakoutescapegame.com

GENERAL FAQ

1) What is the recommended age limit?

Our games are intended for players 13+. All kids 12 and under must have at least one paying adult playing with them in order to enter the game room. Children 3 and under are not permitted.

2) Do you operate every day and what time is the last game session?

Our first game begins at 10am. From Sunday-Thursday our last game begins at 9pm (players must arrive by 8:45pm at the latest). On Friday & Saturday the last game begins at 10:30pm (all players must arrive no later than 10:15pm).

3) What if I made a booking but am late for the session?

Please call us if you are going to be late. You may lose time in your game, or your reservation may be canceled if you do not arrive on time.

4) How long does one game session last?

Each game session takes approximately 1 hour 20 minutes; 15 minutes briefing and 55 minutes of gameplay with an extra 5 minutes. Plus an additional 5 minutes if the time bender character is chosen.

5) What type of attire is suitable?

Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.

6) Do we need to bring indoor shoes?

From Winter-Spring, as long as there is sand or salt outside, we require indoor shoes to be worn (or you may play in socks or bring slippers)! All outdoor footwear during this time is not allowed, without exception.

7) What if I have shopping bags and luggage with me?

Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until the game ends.

8) Is the game suitable for weak-hearted, pregnant ladies or those with disabilities?

All customers play at their own risk. Some rooms have physical challenges such as climbing or crawling, so if you are pregnant or have a disability and have a concern, we recommend to call ahead for more information.

9) How many players can play?

Each room holds 4-8 players. For larger groups, we suggest two or more rooms, or you can email us at info@dix30.breakoutescapegame.com for more information regarding large group.

10) Any special offers or discounts?
11) Do I have to make a booking online or can I walk in?

We would advise online booking to secure your game session, especially during the weekends

12) Do I need to come early?

Yes, please come 10-15 minutes early because your game starts at the time you reserved and we need to explain the rules and regulations before you play. Unfortunately, if you come late you risk losing time in your game!

13) Where are you located

You can find us at the DIX30 between the ALT Hotel and L’Étoile.

14) How do I reserve a game

We encourage you to book online. Choose your date and time, as well as the room you want to play. Please provide your name, phone number, and email address. Payment will be required at the time of booking.

15) Can children play?

Yes, we have many families that come to play together. Our rooms are not scary however some children may be too young (under 7) to enjoy the mysterious music so it is at the discretion/risk of the parent to determine if it is an appropriate activity.

16) Can I book for my child's party?

Yes, we have many kids aged 9+ birthday parties play one or two games, as long as one paying adult is present.

17) I want to book for a large corporate event or a private event of more than 10 people, who should I contact for more information?

Please email us directly at info@dix30.breakoutescapegame.com. Please specify the number of people in your event, as well as the time and date you would like to reserve, and a manager will help you make your reservation.

18) Are the games bilingual?

Yes, all games and staff are 100% bilingual.

19) Are tickets refundable?

No, all sales are final. Our game is a scheduled event; once the game is paid for and/or played, no refunds will be granted.

20) Can I reserve a party room?

We sell drinks, but do not have a party room. Alcoholic beverages are not permitted, and people visibly under the influence of alcohol or drugs will be refused entry. If you are looking to cater or plan an after party event, we suggest reserving at one of the many restaurants nearby at the DIX30!

21) Can we come and play even if we are less than 4 players?

For groups of 2-3 players, we take walk-ins only. If the room is available at the specific time you arrive, you may play with fewer players. *except Cerebrum

22) I made a reservation, but I will have more/fewer people than expected. Should I call to inform you?

Unfortunately, if you have fewer players than expected, no refund will be issued. However, if you have more players than expected, we will handle the additional payment on-site. Therefore, you do not need to contact us unless you exceed the maximum number of players allowed.

23) Do you offer any promotions for birthdays?

Don't forget to enter the "birthday" promotion if your birthday falls on the same day as your reservation. Please note that we will ask for an ID on site.