FAQ

 

TEAM BUILDING / EVENTS / MEDIA

Q: I would like to make a team building reservation for a corporate event, who do I contact for more information?

A: Please email info@dix30.breakoutescapegame.com to book your event. Please include: the date, time, number of players, the names of the rooms you would like to play, as well as a cell phone number you can be reached at. Certain booking rules, terms and conditions apply for teambuilding (10 or more players), or multiple-room bookings (2 or more rooms) may apply. A nonrefundable, non-transferrable pre-payment in full, or a minimum number of players to guarantee your rooms may be required. Please email us directly for more information.

 

Q. I wish to have a marketing collaboration with Breakout. Who do I contact?

A. Kindly email your details/proposal to info@dix30.breakoutescapegame.com

 

GENERAL FAQ Breakout Dix30

Q. What is the recommended age limit?

A. Our games are intended for players 13+. All kids 12 and under must have at least one paying adult playing with them in order to enter the game room. Children 3 and under are not permitted.

Q. Do you operate every day and what time is the last game session?

A. Our first game begins at 10am. From Sunday-Thursday our last game begins at 9pm (players must arrive by 8:45pm at the latest). On Friday & Saturday the last game begins at 10:30pm (all players must arrive no later than 10:15pm).

 

Q. What if I made a booking but am late for the session?

A. Please call us if you are going to be late. You may lose time in your game, or your reservation may be cancelled if you do not arrive on time.

 

Q. How long does one game session last?

A. Each game session takes approximately 1 hour 20 minutes; 15 minutes briefing and 60 minutes of gameplay plus an additional 5 minutes if the time bender character is chosen.

 

Q. What type of attire is suitable?

A. Comfortable clothing and shoes that are easy to move around are recommended because there will be slight physical obstacles in the games.

 

Q: Do we need to bring indoor shoes?

A: From Winter-Spring, as long as there is sand or salt outside, we require indoor shoes to be worn (or you may play in socks or bring slippers)! All outdoor footwear during this time is not allowed, without exception. 

 

Q. What if I have shopping bags and luggage with me?

A. Each room is provided with a locker to store personal belongings or shopping bags. Locker keys will then be handed to you to hold on to until game ends.

 

Q. Is the game suitable for the weak-hearted, pregnant ladies or those with disabilities?

A. All customers play at their own risk. Some rooms have physical challenges such as climbing or crawling, so if you are pregnant or have a disability and have a concern, we recommend to call ahead for more information.

 

Q. Any special offers or discounts?

A. Like our Facebook page at www.facebook.com/breakoutdix30 or follow us on www.instagram.com/breakout_dix30 to keep yourself updated on special deals of the month!

 

Q. Do I have to make a booking online or can I walk in?

A. We would advise online booking to secure your game session, especially during the weekends.

 

Q. Do I need to come early?

A. Yes, please come 10-15 minutes early because your game starts at the time you reserved and we need to explain the rules and regulations before you play. Unfortunately, if you come late you risk losing time in your game!

 

Q. I tried to reserve online but the date I want is unavailable, how come I can’t reserve in advance?

A. You may only reserve up to two weeks in advance unless you have at least 10 people in your group.

 

Q. Where are you located?

A. You can find us at the DIX30 between the ALT Hotel and L’Étoile.

 

Q. How do I book a room?

A. We encourage everyone to reserve online! Choose your date/time, the room you would like to play, the number of players, your name, number and email, then you pay when you get here.

 

Q. I made a reservation but I will be bringing more/less people with me to play. Do I need to call to let you know?

A. No, you do not need to call unless you are cancelling your reservation (24hrs notice please). It is a private room so you may bring up to 8 players. We take payment for the total number of players once you arrive.

 

Q. How many players can play?

A. Each room holds 2-8 players. For larger groups we suggest two or more rooms, or you can email us at info@dix30.breakoutescapegame.com for more information regarding large group

 

Q. Can kids play?

A. Yes, we have many families that come play together. Our rooms are not scary however some children may be too young (under 7) to enjoy the mysterious music so it is at the discretion/risk of the parent to determine if it is an appropriate activity.

 

Q. Can I reserve for my children’s birthday party?

A. Yes, we have many kids aged 9+ birthday parties play one or two games, as long as one paying adult is present. 

 

Q. I want to reserve for a large corporate event, or a private event for 10+ people, who do I contact for more information?

A. Please email us directly at info@dix30.breakoutescapegame.com. Please specify the number of people in your event, as well as the time and date you would like to reserve, and a manager will help you make your reservation.

 

Q. Are the games bilingual?

A. Yes, all games and staff are 100% bilingual.

 

Q.Are there refunds?

A. No, all sales are final. You have bought tickets to play our game, so once the game is played, no refunds will be given. Since no deposit is required at the time of booking, we ask that cancellations or postponements be made at least 24hr in advance by phone.

Q. Can I rent a Party Room?

A. We sell drinks, but do not have a party room. Alcoholic beverages are not permitted, and people visibly under the influence of alcohol or drugs will be refused entry. If you are looking to cater or plan an after party event, we suggest reserving at one of the many restaurants or bars nearby at the DIX30 just a few steps from our front door.